Refund Policy

This Refund Policy applies to purchases made on DivineDollsOnline.com (“DivineDollsOnline.com,” “we,” “us,” or “our”). We want you to be completely satisfied with your purchase, and we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase for any reason, you may be eligible for a refund, subject to the terms and conditions below.

1. Eligibility

a. To be eligible for a refund, you must request the refund within 14 days of receiving your order.

b. Your item must be unused, in its original condition, and in the original packaging.

2. Refund Process

a. To request a refund, please contact us at [email protected] with your order number and reason for the refund.

b. Once your refund request is received and approved, we will provide you with instructions on how to return the item.

c. You will be responsible for paying for the return shipping costs. Shipping costs are non-refundable.

d. Once we receive the returned item and verify its condition, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase.

3. Exclusions

a. Certain items are not eligible for refunds, including but not limited to:

• Customized or personalized items
• Digital downloads
• Gift cards

b. We reserve the right to refuse refunds for items that do not meet the eligibility criteria outlined in section 1 above.

4. Damaged or Defective Items

a. If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage or defect.

b. We will review your claim and, if approved, provide you with instructions on how to return the item for a refund or replacement.

5. Contact Us

If you have any questions or concerns about this Refund Policy or your eligibility for a refund, please contact us at:

DivineDollsOnline.com Website: https://divinedollsonline.com Email: [email protected] Phone: +49 2741 68989530